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| Frequently Asked Questions |
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| Questions & Answers: |
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1. What are the main parts of a balloon?
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There are three main parts of a balloon; the ENVELOPE, made from lightweight rip-stop nylon fabric; the BASKET, made of wicker, which carries the Pilot, passengers and liquid propane fuel tanks; and the BURNER, which turns the liquid propane into gas which burns to heat the air in the envelope.
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2. How do balloons fly?
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Balloons employ the fact that hot air rises (think of smoke going up a chimney). The Pilot uses a propane gas burner to heat the air inside the envelope. When it is hotter than the air outside the envelope the balloon will rise into the air. The pilot keeps the balloon up by adding heat, and allows it to cool down when he wishes to descend.
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3. How long does it take to inflate and deflate the balloon?
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An experienced crew can inflate a balloon in 15 to 20 minutes, and it takes about the same time to deflate and pack-up after flight.
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4. Can you steer a balloon?
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Not really, as balloons can only fly where the winds takes them. However the Pilot can often find winds blowing in different directions at different heights. By changing height he can use these winds to achieve some changes in direction.
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5. What happens if the burner goes out?
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All large passenger balloons have at least 4 independent fuel systems, and the chances of all of these failing at the same time are infinitesimal. If there were no burner, the balloon would descend at about the same rate as a parachute
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6. What Is Your Cancellation Policy?
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In the event of cancellation of the flight due to bad weather conditions, we will make a full refund of any money paid. You may cancel your reservation in writing up to 24 hours before the flight date with no charge, or you can change the date of your flight (subject to availability) by calling +90 532 324 98 17. Any other reason for non-attendance will be regarded as a no-show and you will be charged in full.
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7. How Will The Currencies Be Converted?
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Foreign currency will be converted to New Turkish Lira with foreign currency conversion calculation of The Central Bank of Turkey on the transaction date, www.tcmb.gov.tr
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8. Can We Get A Refund?
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Refunds and declined transactions may be subject to an additional handling fee.
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9. How much does it cost?
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The single passenger fare for a normal flight is 160 EUR. Our VIP flight fare is 1200 EUR for two persons. We are happy to accept payment in most major currencies
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10. How do Reservations Work?
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When we receive the completed form, your reservation will be confirmed. We will not expect to charge your card, but to hold the details as a guarantee for the space you have reserved until we meet on the morning of the flight.
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